"Mark,
I would like to acknowledge and thank your service staff for going the extra mile... I had to visit the dealership's service department unexpectedly as my ML's hatch door (rear door?) lock failed and could not be locked. Despite the last minute and unscheduled appointment, Martin, the service advisor on duty, stepped up his game and ensured that there were diagnostics performed by Chris in the shop. Chris found what the problem was and rectified it in a speedy manner. My impression was that he stayed after hours just to complete this work and his dedication is much appreciated. Martin's and Chris' actions not only reflect well on them but also your whole service team. Please make sure that they know that... this customer is very appreciative of their dedication, effectiveness and service."
Peter (December 2010)
"Mark,
I just wanted to write a note to you following my experience at MB Autohaus in Oakville. I would like to commend you and your staff including your Sales Manager Max and the sales consultant that handled my transaction – Andy Boyes. The entire experience from the moment I walked into the store until I drove off the lot with my new vehicle was a professional experience. Andy was extremely knowledgeable on not only the technical aspects of the car but also knew the programs and offers in great detail. This knowledge allowed me to acquire my new C-Class with confidence in the product and the people behind it. Please pass on my thanks to your team!"
Ted (December 2010)
"I was very impressed with the service I received and I will be returning to Oakville for all my service calls on my B200. I drove into the service bay and I was greeted by a lovely gentleman who took my name and got all my paperwork ready and had me sit and wait for a service advisor, he was a very kind and a happy person... Phil was great and it seemed to make no difference that I was driving a fleet. Lastly, Lisa at the customer service desk was very nice and very organized. She had a smile on her face and was very personable. This experience was drastically different from the Mavis Rd. MB dealership. Thank you Oakville - for a pleasant MB dealership experience."
Karyn (November 2010)
"I was completely satisfied with the service I received. I appreciated the efficiency/friendliness of the appointment taker, the service check-in desk, the shuttle driver (as well as the mechanic(s) who completed the servicing on schedule) and even the person who presented me with the bill for payment (yes, even her). I expect that kind of service from your organization, but I don't take it for granted. So I just wanted to say thank you for providing a stress-free experience and that I appreciate the team effort put forth by everyone there.."
R. B. (November 2010)
"Hi Max,
It has been a few days since I picked up my GL. I wanted to say a big thank you for working so hard in getting the vehicle to me and for initiating the incentives you did to help calm the storm. I LOVE my vehicle! I have already gotten rave reviews from suppliers and friends....they all ask where I got it and I tell them how great you and Brent were!"
Linda (October 2010)
"Hi Steve,
I just wanted to take this opportunity to say thank you for your time this morning at the dealership. It is also important for me to convey to you that I do appreciate the effort demonstrated by you as well as Max Aragona, General Sales Manager... We are greatful and most appreciative of your efforts. The Mercedes-Benz 'The Best or Nothing' commitment did resonate loud and clear. We look forward to a long term relationship moving forward."
Frank P. (September 2010)
"It would be remiss of me not to write to you regarding my recent experience with your Mercedes Benz dealership [and] Brent Ottewill, your sales representative and Jackie McCracken, your business manager. These two individuals exemplified the quality and professionalism one might expect from a Mercedes Benz dealership. My experience with these two individuals was indeed excellent. They provided help, advise and facilitated an effortless process in this acquisition. ...Thank you for having people like this on your team."(June 2010)
