"Mark,
I would
like to acknowledge and thank your service staff for going the extra
mile... I had to visit the dealership's service department unexpectedly as
my ML's hatch door (rear door?) lock failed and could not be locked.
Despite the last minute and unscheduled appointment, Martin, the service
advisor on duty, stepped up his game and ensured that there were
diagnostics performed by Chris in the shop. Chris found what the problem
was and rectified it in a speedy manner. My impression was that he stayed
after hours just to complete this work and his dedication is much
appreciated. Martin's and Chris' actions not only reflect well on them
but also your whole service team. Please make sure that they know that...
this customer is very appreciative of their dedication, effectiveness and
service."
Peter (December 2010)
"Mark,
I just wanted to write a note to you following my
experience at MB Autohaus in Oakville. I would like to commend you and
your staff including your Sales Manager Max and the sales consultant that
handled my transaction – Andy Boyes. The entire experience from the
moment I walked into the store until I drove off the lot with my new
vehicle was a professional experience. Andy was extremely knowledgeable
on not only the technical aspects of the car but also knew the programs
and offers in great detail. This knowledge allowed me to acquire my new
C-Class with confidence in the product and the people behind it. Please
pass on my thanks to your team!"
Ted (December 2010)
"I was very impressed with the service I received and I will be
returning to Oakville for all my service calls on my B200. I drove into
the service bay and I was greeted by a lovely gentleman who took my name
and got all my paperwork ready and had me sit and wait for a service
advisor, he was a very kind and a happy person... Phil was great and it
seemed to make no difference that I was driving a fleet. Lastly, Lisa at
the customer service desk was very nice and very organized. She had a
smile on her face and was very personable. This experience was drastically
different from the Mavis Rd. MB dealership. Thank you Oakville - for a
pleasant MB dealership experience."
Karyn (November
2010)
"I was completely satisfied with the service I received. I
appreciated the efficiency/friendliness of the appointment taker, the
service check-in desk, the shuttle driver (as well as the mechanic(s) who
completed the servicing on schedule) and even the person who presented me
with the bill for payment (yes, even her). I expect that kind of service
from your organization, but I don't take it for granted. So I just wanted
to say thank you for providing a stress-free experience and that I
appreciate the team effort put forth by everyone there.."
R. B. (November 2010)
"Hi Max,
It has been a few days since I picked up my GL.
I wanted to say a big thank you for working so hard in getting the vehicle
to me and for initiating the incentives you did to help calm the storm. I
LOVE my vehicle! I have already gotten rave reviews from suppliers and
friends....they all ask where I got it and I tell them how great you and
Brent were!"
Linda (October 2010)
"Hi Steve,
I just wanted to take this opportunity to say
thank you for your time this morning at the dealership. It is also
important for me to convey to you that I do appreciate the effort
demonstrated by you as well as Max Aragona, General Sales Manager... We
are greatful and most appreciative of your efforts. The Mercedes-Benz 'The
Best or Nothing' commitment did resonate loud and clear. We look forward
to a long term relationship moving forward."
Frank P.
(September 2010)
"It would be remiss of me not to write to you regarding my recent
experience with your Mercedes Benz dealership [and] Brent Ottewill, your
sales representative and Jackie McCracken, your business manager. These
two individuals exemplified the quality and professionalism one might
expect from a Mercedes Benz dealership. My experience with these two
individuals was indeed excellent. They provided help, advise and
facilitated an effortless process in this acquisition. ...Thank you for
having people like this on your team."(June 2010)
